Help center
Frequently asked questions
Quick answers about trials, billing, and using prodesk24 for POS, inventory, CRM, HR, and accounting.
Getting started
How do I create an account?
Use Sign up, enter your business details, and pick a plan (or start a trial where offered). You will receive email steps to verify and log in.
What plans are available?
Plans differ by seats, branches, and included modules. Compare options on our pricing page or talk to sales.
How do I set up my company?
After login, complete company profile, branches, tax settings, and invite users. Enable modules (POS, inventory, payroll, etc.) according to your subscription.
Billing & payments
What payment methods do you accept?
Cards, mobile money, and bank transfer are supported where available. Enterprise customers can request invoicing.
How does billing work?
Subscriptions are billed monthly or yearly based on your plan. Upgrades and seat changes are reflected on your next invoice unless stated otherwise in your agreement.
What is your refund policy?
Eligible new subscriptions may qualify for a limited money-back window. Contact support with your account email and invoice reference for case-by-case review.
Features & usage
What does the platform include?
prodesk24 covers POS, inventory and warehouses, invoices, accounting, bookings, CRM, HR and payroll, tasks, and multi-branch reporting — see features and the homepage overview.
How do roles and permissions work?
Administrators assign roles per user and branch. Permissions control access to sales, stock, payroll, settings, and reports so teams only see what they need.
Integrations
We connect to payment channels and tools your stack depends on. Check API & docs or ask sales for the latest integration list.